Privacy Policy

We collect information you provide directly to us, such as your name, phone number, email address, appointment preferences, treatment interests and any details you share through our booking form, shop checkout or chat assistant.

We also collect limited technical information automatically, such as browser type and pages visited, to keep the site secure and improve your experience.

Your information is used to schedule and confirm appointments, send appointment reminders, process orders and deposits, answer your questions and provide the care and services you request.

We may also use your contact details to share practice updates or promotions when you have asked to receive them.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

By entering your phone number, you are agreeing to receive text messages from us. Message & data rates may apply. Message frequency may vary. Reply HELP for more information. You can reply STOP or UNSUBSCRIBE to opt out.

Text message consent is never a condition of purchase or of receiving care. Consent to receive SMS is not shared with third parties or affiliates for their own marketing purposes.

We do not sell your personal information. We share information only with service providers who help us operate the practice and this website, such as our scheduling, payment and email delivery partners, and only to the extent needed to perform those services.

We may disclose information when required by law or to protect the safety and rights of our clients and staff.

Health information you share with our clinical team is treated as confidential and handled in accordance with applicable state and federal privacy laws, including HIPAA where it applies.

Card details are entered on our payment provider's secure hosted page and are never stored on our servers.

We use essential cookies and similar technologies to keep the site working, remember your shopping bag and understand general site usage. You can control cookies through your browser settings.

You may opt out of text messages at any time by replying STOP or UNSUBSCRIBE, and out of marketing emails by using the unsubscribe link. You may also request access to, correction of, or deletion of your personal information by contacting us.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date.

Questions about this policy? Email Info@thelumae.com or write to Lumae Aesthetics & Weight Loss, 4450 Black Ave, Suite A, Pleasanton, CA 94566.